Terms & Conditions

Effective Date: February 1, 2026

By using Listnly (“Listnly,” “Company,” “we,” or “our”), including the platform, website, mobile applications, or services (collectively, the “Service”), you (“User,” “you,” or “your”) agree to the following terms (the “Terms”). If you do not agree, do not use the Service.

Overview 

Before you use the Service, please note:
Listeners are not licensed professionals. They provide empathetic listening only.
The Service is not therapy, medical advice, or a substitute for professional services. You should not rely on Listnly for treatment, diagnosis, or guidance.

If you are in crisis, seek immediate help from appropriate resources.

 

Some resources we recommend are:
988 Suicide & Crisis Lifeline: https://988lifeline.org
National Domestic Violence Hotline: https://www.thehotline.org
Crisis Text Line: Text HOME to 741741 https://www.crisistextline.org
International hotlines: https://findahelpline.com

Listeners are independent participants, not employees, agents, or representatives of Listnly. Listnly is not responsible for the actions, statements, or omissions of any Listener.

Eligibility and Account Responsibilities
To use Listnly, you must:
Be at least 18 years old or have verified guardian consent if under 18.
Be legally capable of entering into a binding agreement under the law of your state or jurisdiction.
Provide accurate, complete, and up-to-date registration information.
Maintain the confidentiality of your login credentials and notify us immediately of any unauthorized access or suspected breach.
Accept full responsibility for all activities conducted under your account.

Listnly reserves the right to suspend or terminate accounts for violations of these Terms, suspected misuse, or illegal activity.

 

User Conduct

You agree to use the Service responsibly and respectfully. You must not:

Harass, threaten, intimidate, or harm others.
Impersonate others or provide false or misleading information.
Share obscene, offensive, defamatory, or illegal content.
Use the Service for therapy, medical, legal, or financial advice.
Record or distribute conversations without the express consent of all parties involved.
Exploit, disrupt, or misuse the platform in any way.

Violations of these Terms may result in content removal, account suspension, termination, or reporting to law enforcement authorities.
 

Content Ownership 
User Content    
Certain parts of the Listnly platform allow you to upload, share, or submit text, audio, or other materials (“User Content”). You retain ownership of any User Content you share through our Service. By submitting such content, you confirm that you have the right to do so and that it does not violate any law or infringe upon the rights of others, including copyright, trademark, privacy, or publicity rights.

You are solely responsible for the User Content you provide and for any consequences that may result from it. Please do not upload or send us materials that you consider confidential, proprietary, or that you expect compensation for. If you voluntarily share feedback, ideas, or suggestions (“Feedback”) with Listnly, you agree that:
We may use, adapt, or build upon that Feedback without restriction or obligation to you;
The Feedback is not confidential or proprietary; and
You are not entitled to payment, credit, or acknowledgment unless we expressly agree in writing.
Unless stated otherwise in our Privacy Policy or through a separate agreement, Listnly does not undertake to keep User Content private or confidential.
 

License You Grant to Listnly
By posting, uploading, or otherwise making User Content available through the Services, you grant Listnly and its affiliates a non-exclusive, worldwide, royalty-free, fully paid, transferable, sublicensable, and perpetual license to host, store, reproduce, modify, adapt, publish, display, and use your User Content as reasonably necessary to operate, maintain, improve, and promote the Services.
This license allows us to:
Deliver, display, and maintain the functionality of the platform;
Ensure safety, compliance, and platform integrity; and
Conduct internal analysis and research, including academic or product studies, using aggregated or anonymized data derived from User Content, in ways that do not personally identify you.

We will never use private conversations, session transcripts, or other sensitive User Content for advertising, marketing, or commercial targeting. Any research use of data will be anonymized and stripped of identifying information.
You understand that:
You will not receive compensation for Listnly’s authorized use of your User Content unless otherwise agreed in writing;
Listnly may edit, restrict, or remove User Content that violates our Terms or any applicable law; and
This license continues for as long as your User Content is protected under intellectual property law or as otherwise required for legitimate operational or legal reasons.

Privacy
Your privacy is important to us. For a full explanation of how we collect, use, and protect your data - including how advertising works on our platform - please review our Privacy Policy. Because Listnly is not a health-care provider, the Service is not subject to HIPAA. Please do not share information you would only share in a clinical setting.

Disclaimers
The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including fitness for a particular purpose or non-infringement. No guarantee of uninterrupted service or specific outcomes is provided. Interactions with Listeners are for supportive listening only.
 

Limitation of Liability
By using the Service, you acknowledge that your use of the platform is entirely at your own risk. You are solely responsible for any device, equipment, or internet connection you use to access the Services, including any associated maintenance or repair costs. To the fullest extent permitted by law, Listnly LLC, its affiliates, and their respective officers, directors, members, employees, contractors, representatives, and agents shall not be liable for any losses or damages of any kind arising out of or connected to your use of, or inability to use, the Service. This includes but is not limited to any interruption of service, system error, technical malfunction, computer virus, or other network or operational issue.

Listnly and its affiliates shall not be responsible for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation any loss of profits, data, goodwill, or other intangible losses, regardless of the legal theory asserted—whether based on contract, tort, negligence, strict liability, or otherwise—even if Listnly has been advised of the possibility of such damages.

To the extent that any liability cannot be excluded under applicable law, the total liability of Listnly and its affiliates, and their officers, directors, employees, and agents, for all claims arising from or relating to these Terms or your use of the Service, shall not exceed the greater of the total amount you paid to use the Service within the six (6) months preceding the event giving rise to the claim or one hundred dollars ($100).
In some jurisdictions, certain exclusions or limitations of liability may not apply. In such cases, our liability shall be limited to the maximum extent permitted by law. You also acknowledge that we are not responsible for any damages or losses caused by other users of the platform or by events beyond our reasonable control.

Indemnification
You agree to indemnify, defend, and hold harmless Listnly and its officers, employees, and agents from any claims, losses, or expenses (including reasonable attorneys’ fees) arising from your use of the Service, your content, or your violation of these Terms or any rights of a third party.
Termination; Changes
Listnly may suspend or terminate your access to the Service at any time for violation of these Terms or other reasons. Sections that by their nature should survive termination will remain in effect. We may modify these Terms from time to time by updating the Effective Date. Continued use of the Service constitutes acceptance of the revised Terms.

Dispute Resolution and Arbitration

Informal Resolution. Before initiating legal proceedings, you agree to attempt to resolve disputes informally by contacting listnly@gmail.com and providing a written description of the dispute. The parties shall make good‑faith efforts to resolve the matter within sixty (60) days.

Arbitration. If a resolution cannot be reached, the dispute shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. The arbitration shall be conducted in Los Angeles County, California, unless the parties agree otherwise. The arbitrator shall have the authority to grant any relief available in a court of law. Judgment on the award may be entered in any court with jurisdiction.

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Class Action Waiver. All claims shall be arbitrated on an individual basis. Class, collective, or representative proceedings are not permitted.

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Opt‑Out. You may opt out of this arbitration provision within thirty (30) days of first accepting these Terms by sending an email to lisnly@gmail.com with your name, associated account email, and a statement clearly indicating your decision to opt out.

Small Claims and Intellectual Property. Either party may pursue claims in small claims court or seek equitable relief to protect intellectual property rights.

Governing Law and Venue. These Terms are governed by the laws of the State of California, excluding its conflict of law principles, and by applicable U.S. federal law. Subject to arbitration, the exclusive venue for disputes shall be the state and federal courts located in Los Angeles County, California.

 

Copyright Infringement
If you believe material on the Service infringes your copyright, please submit a written notice to listnly@gmail.com or by mail to Listnly LLC, Attn: DMCA Agent, 2910 S Archibald Ave, Ontario, CA 91761 including the information required under 17 U.S.C. §512(c)(3). We may remove infringing material and terminate repeat offenders in appropriate circumstances.

Force Majeure
Listnly is not liable for failures or delays due to circumstances beyond its reasonable control, including natural disasters, strikes, power outages, acts of terrorism, pandemics, or government actions.

Entire Agreement and Severability
This Agreement is the complete understanding between you and Listnly regarding the Service. If any provision is invalid or unenforceable, the remaining provisions remain in full effect.